Privacy Policy

1. Introduction

Jewels Towing (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit a service request through JewelsTowing.net.

By using our website, you agree to the practices described in this Privacy Policy. This policy applies to all visitors and users of our website and online service request forms.

2. Information We Collect

When you request towing or roadside services through our website, we may collect the following information:

a. Vehicle Information (Stored in Database)

• Vehicle year, make, model, and color
• Type of service requested

b. Contact and Location Information (Temporarily Processed)

• Name
• Phone number
• Pickup and drop-off addresses
• Additional comments

This contact and location information is not stored permanently in our database. It is temporarily held in secure, in-memory storage (Redis) only long enough to process your request and notify a dispatcher. Temporary data stored in Redis is automatically deleted once your request is processed.

3. How We Use Your Information

We use the collected information to:

• Process and manage service requests
• Notify dispatchers about new service requests
• Communicate with you regarding your service request

Once a dispatcher accepts or rejects the request, temporary data in Redis is automatically deleted. We may retain limited non-personal data (e.g., service type and vehicle details) for internal reporting and analytics.

4. How We Protect Your Information

We take data protection seriously and use technical, administrative, and physical safeguards to secure your information:

• Temporary data (name, phone, addresses, comments) is stored only in volatile memory and deleted automatically after processing.
• Only authorized personnel have access to request information.
• Our systems use secure protocols (HTTPS) to protect data during transmission.

5. Data Retention

• Vehicle and service details: Stored in our secure database for operational and record-keeping purposes.
• Personal contact information: Held temporarily in Redis memory and deleted immediately after your request is processed or canceled.
• Emails: Service request details sent to dispatchers are retained in our email system as part of normal business communication, subject to standard retention policies.

6. Sharing of Information

We do not sell, rent, or trade personal information. We may share service request details internally among dispatchers and staff solely to fulfill your towing request. We may also disclose information if required by law or to protect our rights, property, or safety.

7. Cookies and Tracking

Our website may use basic cookies or analytics tools to improve performance and understand site traffic. These do not collect personal information.

8. Your Rights and Choices

You may contact us at any time to:

• Request clarification about how your data is handled
• Request deletion of any personal information that may remain in our records (e.g., in emails)

Contact information is provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.